Lua Melancia
Política de Envio
Europe Shipping:
We offer FREE Europe Shipping for all orders over 50€!
All items are processed and shipped within 1-3 business days. Your business is important to us, and we make every effort to process your order as quickly as we can.
Business days are Monday to Friday, and may be subject to public holidays.
We use CTT Portugal Registered Shipping. Please allow 2 -7 business days from the date the package was shipped for delivery.
Please carefully review your shipping information before placing your order.
Worldwide Shipping:
We offer WORLDWIDE Shipping.
FREE SHIPPING for orders over 150€.
For orders below 150 € the shipping costs are 20 €.
Worldwide is classed as any other country other than the Europe.
Worldwide shipping time is 2-15 business days. We want the item(s) to get to our customers asap!
Tracking Your Order:
All shipments include a tracking number which will be communicated to you in the shipping confirmation email.
Please always double check your address before confirming your order. We cannot be held responsible for any shipping delay, delivery issues or lost package resulting from an incorrect or incomplete address.
The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer should check his mailbox, contact his nearest post office and inquire with his neighbors. Unfortunately we cannot help locate a package that is shown as delivered.
We are not liable or responsible for loss or damage incurred by the carrier or upon delivery. Because we include tracking on all packages, we are unable to offer refunds or replacements for lost packages. Inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier. We apologize for any inconvenience.
Política de reembolso
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at clientsupport@boumarket.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clientsupport@boumarket.com and send your item to: Rua de Sá nº354, Fafe, 4820-218 Braga, Portugal.